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CLT airport construction causes changes for upcoming travelers

Charlotte Douglas International Airport expansion continues in midst of busy summer travel season.

Cars driving past the departures area, facing Uptown Charlotte.

Ongoing construction projects at Charlotte Douglas include the canopy at departures, which plans to be completed this fall.

Photo by CLTtoday

Vacationers planning to fly out of Charlotte Douglas International Airport be aware — starting today, many American Airlines ticket counters are temporarily relocating as part of the Terminal Lobby Expansion project.

From Tuesday, July 9 to Sunday, July 21, all American ticket counters between Checkpoint C and E will close.

Temporary ticket counters include:

  • Outside door 2: four kiosks and four ticket counters
  • Mobile podiums: two dynamic ticket counters set up in available space
  • Other airlines’ ticket counters may be used as available
An airport staff member helps a female traveler with her ticket information at the kiosk.

Charlotte Douglas plans to deploy additional staff to combat any passenger confusion over American Airlines ticket counters temporarily relocating.

Photo via @cltairport

The temporary change may catch travelers off-guard and slow them down. That’s why passengers are advised to arrive 2 and a half hours prior to domestic flights and 3 and a half hours before international flights.

Extra staff will be deployed + additional signage to direct travelers. The self-service kiosks in the lobby will not be effected, nor the American bag drop location.

The changes come as Charlotte Douglas is in the midst of a record-breaking summer travel season. From Memorial Day through the Fourth of July, CLT surpassed last year’s numbers by 14%. Passenger activity is forecasted to remain high through Labor Day, with a continued 13% increase in passengers over last year.

Passengers with travel bags navigate Charlotte Douglas International Airport

Passengers at Charlotte Douglas International Airport should anticipate long lines at TSA for the duration of the summer travel season.

Photo by CLTtoday

The Terminal Lobby Expansion is part of a massive renovation project known as Destination CLT. The six-year project is scheduled to be complete in 2025. Travelers can expect to see a terminal transformation, which was built in 1982 to accommodate 2.8 million travelers a year. In 2023, CLT passenger traffic reached a record 53.4 million.

Fun fact: Charlotte Douglas International Airport is ranked among the world’s busiest airports, offering nonstop service to 186 destinations worldwide.

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