Vacationers planning to fly out of Charlotte Douglas International Airport be aware — starting today, many American Airlines ticket counters are temporarily relocating as part of the Terminal Lobby Expansion project.
From Tuesday, July 9 to Sunday, July 21, all American ticket counters between Checkpoint C and E will close.
Temporary ticket counters include:
- Outside door 2: four kiosks and four ticket counters
- Mobile podiums: two dynamic ticket counters set up in available space
- Other airlines’ ticket counters may be used as available
The temporary change may catch travelers off-guard and slow them down. That’s why passengers are advised to arrive 2 and a half hours prior to domestic flights and 3 and a half hours before international flights.
Extra staff will be deployed + additional signage to direct travelers. The self-service kiosks in the lobby will not be effected, nor the American bag drop location.
The changes come as Charlotte Douglas is in the midst of a record-breaking summer travel season. From Memorial Day through the Fourth of July, CLT surpassed last year’s numbers by 14%. Passenger activity is forecasted to remain high through Labor Day, with a continued 13% increase in passengers over last year.
The Terminal Lobby Expansion is part of a massive renovation project known as Destination CLT. The six-year project is scheduled to be complete in 2025. Travelers can expect to see a terminal transformation, which was built in 1982 to accommodate 2.8 million travelers a year. In 2023, CLT passenger traffic reached a record 53.4 million.
Fun fact: Charlotte Douglas International Airport is ranked among the world’s busiest airports, offering nonstop service to 186 destinations worldwide.
